Overview
At Bali Indo Tour, we understand that travel plans may occasionally change. This Refund Policy explains how cancellations, refunds, and booking modifications are handled for our private tour and transportation services.
By confirming a booking with us, you acknowledge that you have read and agreed to the terms outlined in this policy.
Cancellations
If you need to cancel your booking, please contact us as soon as possible. Cancellation requests should be submitted through the same communication channel used for your reservation.
The eligibility for a refund depends on the timing of your cancellation, the services booked, and any costs that have already been incurred on your behalf.
Refund Eligibility
Cancellation requests submitted more than 24 hours before the scheduled tour date may be eligible for a refund, subject to applicable payment processing fees and any non-refundable costs already incurred.
Cancellations made within 24 hours prior to the scheduled tour will generally be eligible for a refund of up to 70% of the total booking amount, as preparations and reservations with our local partners may have already been confirmed. Cancellations made on the day of the tour are non-refundable.
Payment & Currency
All online payments are securely processed through PayPal. By completing a payment, you agree to PayPal's terms, conditions, security procedures, and payment processing policies. All approved refunds will also be processed through the original PayPal payment method whenever possible.
Payments made by international credit or debit cards may occasionally be subject to additional security verification by PayPal. In certain cases, payment confirmation may take up to two business days before your booking can be finalized. If additional verification is required, we will keep you informed of your payment status.
PayPal applies its own payment processing fee, which is currently approximately 4.5% per transaction. This fee is charged by PayPal and is not retained by Bali Indo Tour. As a result, approved refunds may be reduced by the applicable PayPal processing fee.
All prices displayed on our website are shown in Indonesian Rupiah (IDR). For international payments, PayPal converts currencies using its own exchange rate, which may change daily depending on market conditions. Exchange rates and conversion fees are determined solely by PayPal and are outside our control.
Force Majeure
Bali Indo Tour shall not be held responsible for cancellations, delays, or changes caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, volcanic activity, government regulations, public emergencies, transportation disruptions, or other unforeseen circumstances.
In such situations, we will make reasonable efforts to offer alternative arrangements or reschedule your booking whenever possible. Refunds, if applicable, will be considered based on the nature of the affected services and any non-recoverable costs.
Refund Processing
All online payments are securely processed through PayPal. Approved refunds will also be issued through the original PayPal payment channel whenever possible.
Refunds issued to a PayPal account are generally processed immediately. However, transfers back to a credit or debit card may require approximately 2 to 4 weeks, depending on PayPal, the card issuer, and the customer's financial institution. Processing times may be longer during weekends or public holidays.
PayPal deducts its payment processing fee when a transaction is completed. As a result, approved refunds may not equal 100% of the original payment amount. Currently, PayPal's processing fee is approximately 4.5%, although this fee may change in accordance with PayPal's policies.
Payments made using international credit cards may occasionally be placed under additional security review by PayPal to protect both customers and merchants. In such cases, payment confirmation may take up to two business days before the booking can be finalized.
Please note that PayPal exchange rates are determined solely by PayPal and may change daily based on market conditions and currency fluctuations. Any exchange rate differences are outside the control of Bali Indo Tour.
Contact Information
If you have any questions regarding this Refund Policy or wish to request a cancellation, booking change, or refund, please contact us using the information below. Our team will be happy to assist you.